Terms and Conditions

These Terms and Conditions (“Agreement”) outline the rules for accessing and using the TrinketVault marketplace platform (“TrinketVault,” “we,” “us,” or “our”). By creating an account, browsing, or otherwise using TrinketVault, you acknowledge and agree to this Agreement.

1. Overview

This Agreement applies to all of our digital services, including our mobile apps (“Apps”) and any related tools, features, and content (collectively, the “Services”). It includes, and is subject to, all other policies and supplemental terms displayed throughout the platform. These documents, including our Mobile Apps and any posted guidelines, are considered part of this Agreement.

When you use our Services, you agree to follow all terms outlined here and in the additional materials referenced.

TrinketVault is owned and operated by MP Software, LLC, located at 10851 Mastin Avenue, Suite 1000, Overland Park, KS 66210.

2. What TrinketVault Is

TrinketVault is a digital marketplace designed for users to list, buy, and sell a wide range of goods and services. Our platforms can support different pricing models and serves multiple geographic regions. However, TrinketVault is not directly involved in the transactions between users. We are not a buyer, seller, or traditional auctioneer.

Any tips or tools we provide—such as recommendations on pricing, shipping, or product listings—are meant for general guidance only. You are free to use them at your discretion.

We may incorporate AI-powered features into the platform to improve your experience, enhance customer service, tailor content, and help prevent fraud. However, we do not guarantee the performance or accuracy of these tools.

While we may assist in resolving issues between users, such as disputes between buyers and sellers, we do not guarantee the success of transactions. Unless explicitly stated otherwise, TrinketVault is not responsible for:

• The authenticity, condition, or legality of items listed
• The accuracy of user content or item descriptions
• A seller’s ability to deliver items
• A buyer’s ability to pay
• Whether any transaction will be completed or an item returned

3. Your Responsibilities When Using TrinketVault

By using TrinketVault, you agree to follow this Agreement, our platform policies, and all relevant laws and regulations. You must not:

• Break or try to bypass any laws, rules, third-party rights, or our systems and policies—including account status decisions.
• Use the platform if you’re under 18, legally restricted from entering contracts, or prohibited by sanctions or other legal restrictions.
• Fail to pay for items you’ve purchased unless you have a legitimate reason that aligns with our policies—such as a major change in the item’s description by the seller.
• Fail to deliver sold items unless a valid reason under our policies applies.
• Artificially influence item prices or interfere with listings from other users.
• Manipulate our feedback or review systems.
• Transfer your account, user ID, or feedback history to someone else without our approval.
• Share your login information with others.
• Create listings or post content in inappropriate sections of the site.
• Use the platform for gambling-related activities.
• Submit content that’s false, misleading, offensive, illegal, defamatory, or that violates others’ rights.
• Send spam, bulk emails, or participate in pyramid schemes.
• Spread viruses or use any technology that could harm TrinketVault or its users.
• Use bots, scrapers, or other automated tools to access the site without our written permission.
• Try to bypass any tools or protections we use to secure the platform.
• Disrupt the Services, including by putting excessive strain on our systems.
• Export or re-export any tools or software from TrinketVault in violation of applicable export laws.
• Infringe on any intellectual property rights, whether they belong to us or to others, by copying, sharing, reverse engineering, or otherwise misusing content.
• Use or post content you don’t own or have permission to use.
• Attempt to monetize any part of the platform or its data without prior approval.
• Collect or use other users’ information without their permission.

Sellers are expected to meet TrinketVault’s minimum standards for quality and performance. Falling short may result in added fees, account restrictions, or loss of selling privileges.

If we determine that you’ve violated these terms, abused the platform, or breached our rules, we may take any of the following actions at our sole discretion:

• Limit, suspend, or permanently close your account.
• Remove your content or listings.
• Strip your account of any special statuses.
• Lower the visibility of your listings.
• Deny discounts, perks, or special features.
• Use technical or legal measures to block access to the platform.

If you attempt to arrange transactions outside of TrinketVault, you may face consequences such as reduced privileges, restricted features, added fees, or account suspension. As detailed in our “Fees and Taxes” section, violating our off-platform sales policy may also result in a final value fee.

We may cancel inactive or unverified accounts at our discretion and reserve the right to modify, limit, or terminate any part of the platform for any user, for any reason.

4. Policy Enforcement

When resolving issues between users, we may consider your account history, specific circumstances, and context to determine the best course of action. In some cases, we may choose to apply our rules with flexibility to ensure fair outcomes for both buyers and sellers.

That said, we still reserve the full right to refuse service, modify access, or terminate your use of TrinketVault—along with this agreement—at any time and for any reason we choose.

5. Fees and Taxes

We charge a 9% commission fee on all completed sales. However, we may charge sellers for using our platform to list and sell products or services in the future or to help enforce polices.

We may update our fee structure by posting a notice at least 14 days before the changes take effect. However, we may introduce temporary discounts or reduce fees without prior notice.

As a seller, you’re responsible for paying fees related to all sales made using our Services—even if the deal closes or payment happens outside TrinketVault. If you share or request direct contact details for transactions outside our platform, you may still be charged a final commission fee, regardless of whether the item sells, because you used our platform to connect with the buyer.

You must maintain an active payment method on file and are responsible for all fees and taxes owed for using our Services. If your payment method fails or your account becomes overdue, your account may be restricted. TrinketVault or its payment partners (as outlined in our Payment Terms of Use) may take steps to collect the outstanding balance, and late fees may apply. We may also report overdue accounts to credit bureaus, which could negatively affect your credit report. If you believe TrinketVault has reported incorrect information to a credit bureau (Experian, Equifax, or TransUnion), contact us at MP Software, LLC, 10851 Mastin Avenue, Ste 1000, Overland Park, KS 66210. If the dispute relates to a collection agency, please contact them directly.

6. Listing Requirements

When posting items for sale, you agree to follow TrinketVault’s listing guidelines and seller policies. Specifically, you acknowledge that:

• You are fully responsible for the accuracy and content of your listings, including listings created or modified using tools offered by us or third parties (such as image editors, translators, or AI tools).
• Your item may not appear immediately in search results and could take up to 24 hours to be indexed.
• Fixed-price listings may auto-renew monthly unless sold out or manually ended by you—or removed at TrinketVault’s discretion.
• All listing content must comply with our content policies, including standards for images, videos, and descriptions.
• We may edit, remove, or hide listings that violate our rules.
• We reserve the right to revise listings to correct or enhance their content.

Our search and browser results depend on a variety of factors, including:

• The buyer’s location, search behavior, and site activity
• The item’s location, price, shipping options, and listing format
• Seller history, performance, feedback, and compliance
• Overall number of relevant listings

Not all listings will appear in search results, even if the sort filter would normally include them. Some listing upgrades may only be visible on select platforms. Duplicate listings may be filtered out. TrinketVault may also alter or remove any embedded URLs or metadata in listings.

We may offer insights, such as data from similar listings, to help you make informed choices. This information is for reference only and results may vary. TrinketVault may also show your own sales history to other sellers.

For some product categories or listings at certain price levels, we may require specific payment methods, including escrow or special payment handling.

You are prohibited from listing or selling recalled items or products that are illegal or pose a safety risk, as defined by government agencies. TrinketVault is not responsible for any product’s condition, safety, or recall status. You are fully liable for ensuring all products you list are compliant and safe.

By listing with us, you agree that TrinketVault may promote your listings—including your username, reviews, and feedback—across our Services, third-party sites, advertising platforms, and other media formats.

Paying a listing or selling fee does not guarantee exclusive visibility or protection from third-party ads. We may display outside content or advertising anywhere within the platform, including on listing pages, without offering credits or adjustments to sellers.

7. Buying Items on TrinketVault

When purchasing through TrinketVault, you agree to follow our buyer policies and accept the following conditions:

• It’s your responsibility to read the entire item description before committing to a purchase.
• You enter into a binding contract to buy when you click “Buy Now”.
• Legal ownership of items does not transfer from the seller to the buyer through TrinketVault.

8. International Sales and Translations

Because TrinketVault operates as a global marketplace, listings can be accessed, purchased, and shipped internationally. We provide tools to assist with this, including estimated currency conversions and international shipping calculators.

If you’re a seller and prefer not to ship globally, you can set those exclusions in your shipping preferences. It’s up to both buyers and sellers to follow all applicable international trade laws and shipping regulations.

If you make a purchase through a TrinketVault site that differs from the one you registered with, the User Agreement and policies of the purchase site apply to that transaction, including any local buyer protection programs.

Sellers should be aware that their listings may appear on other country-specific TrinketVault sites. However, we do not guarantee cross-site listing visibility, even if international shipping is enabled. Sales made through another site are also subject to that site’s rules and buyer protection policies.

By using our Services, you agree that we may use automated tools to translate your listings and messages into other languages where those services are offered. You may also have access to optional translation tools for manual use. While we aim to improve communication across languages, we can’t guarantee the accuracy or availability of any translated content.

9. User Content

By submitting content through our platform—whether directly or indirectly—you grant TrinketVault a non-exclusive, worldwide, permanent, royalty-free license to use, reproduce, adapt, display, distribute, and sublicense that content for purposes related to operating, improving, and marketing our Services. This includes any future formats or technologies. Where allowed by law, you waive any rights to enforce claims against TrinketVault, its partners, or sublicensees for use of your content.

You confirm that you own or have the necessary rights to all content you submit and that the content is legal, accurate, and does not infringe on the rights of others. You agree that your content—and any content shared by third parties—is your responsibility, and TrinketVault is not liable for it.

Some product data, such as descriptions, images, and specifications, may come from third parties or other users. You’re allowed to use that information only in connection with listings on TrinketVault. We may revoke this permission at any time. This data may include trademarks, copyrights, or other protected materials—you must not alter, remove, or use it outside of your listings, nor create derivative works from it.

While we aim to keep product information reliable and current, we can’t guarantee its accuracy or availability. TrinketVault is not responsible for verifying third-party content and will not be held liable for any inaccuracies or omissions.

The “TrinketVault” name, along with our logos, designs, and slogans, are protected trademarks or trade dress. You may not use them without our prior written permission.

10. Intellectual Property and Copyright Infringement Claims

We comply with the United States Digital Millennium Copyright Act (DMCA) and respond to valid copyright infringement notices. If you believe your intellectual property rights are being violated on TrinketVault, you can report it by contacting us at contact@trinketvault.com and adding “Intellectual Property and Copyright Infringement Claims” in the subject line.

11. Payment Holds and Account Restrictions

To help protect our platform from financial risk, we may place temporary holds or other limits on your access to funds earned through sales. This is especially relevant if we believe your selling activity could pose a liability risk to TrinketVault or its users.

12. Contacting You, Call Monitoring, and Message Scanning

We may reach out to you via phone calls or text messages using automated systems or pre-recorded messages. This contact may relate to your account, technical issues, billing matters, disputes, or feedback collection. If you’ve given us permission, we may also send marketing-related calls or messages.

Our handling of your personal information is very important to us. We may collect other contact numbers and reach out to you using manual or automated methods. Standard carrier rates may apply, including any charges for going over your mobile plan.

You can opt out of marketing communications at any time or reply “STOP” to end text-based marketing messages.

We may share your phone number with trusted service providers who are authorized to contact you for reasons related to account servicing or policy enforcement—never for unrelated purposes.

For quality assurance, training, and security, we may record or monitor phone calls between you (or someone acting on your behalf) and our team without additional notice.

In addition, our automated systems scan and analyze messages sent through TrinketVault’s communication tools—such as emails or chat messages—to detect fraud, enforce our policies, and improve our services. This may include reviewing messages before or after they’re delivered, during transmission, or while in storage. We may hold or delay messages based on this process.

Privacy and Marketing Use of User Information

If you’re given access to another user’s information through TrinketVault, you agree to use it only for purposes directly related to a transaction or other authorized interaction. You may not share or use that information for unrelated reasons, including marketing, unless the user has given clear consent, and your use complies with all relevant laws.

13. Returns, Cancellations, and Refunds

For Sellers:

Sellers can set rules to automate how returns, replacements, and refunds are handled. For new sellers, if returns are accepted on a listing, TrinketVault will apply a default setting that automates the return process. You can modify or remove these settings in your account preferences.

If a return or replacement is auto-approved, TrinketVault may generate and provide a return shipping label to the buyer.

When a buyer returns an item or if a transaction is canceled after payment is made, TrinketVault may issue a refund to the buyer on your behalf and charge you for the refund amount.

You may also be charged for return shipping and other reasonable fees in situations such as:

• A TrinketVault-provided return label is used and you are responsible for the cost
• The return process has been automated
• You did not supply a return label and a TrinketVault label was issued instead
• The item was not as described and the buyer returned it under these Agreements policies.

These charges may be invoiced and collected. All order cancellations initiated by the seller must comply with this Agreement.

For Buyers:

In most cases, buyers cannot cancel orders once placed. However, you may request a cancellation within the allowed timeframe. The seller has three days to accept or reject this request. If the cancellation is not approved, you may still be eligible to return the item if it meets our return criteria.

Buyers may be responsible for the cost of return shipping. If responsible, you can either purchase a shipping label on your own or use a TrinketVault-issued label, if available. If you choose the latter, we may deduct the cost of the label from your refund.

14. Payments and Processing

All payments on TrinketVault are handled by designated entities (“TrinketVault Payment Entities”) in accordance with this Agreement. If you sell on our platform, you must agree to those terms and provide the required business, identity, and payment account information.

If you’re a buyer:

• You can pay using any payment method we offer. TrinketVault collects your payment on behalf of the seller, so once your payment is processed, your obligation to the seller is fulfilled.
• We may block, hold, or reject a transaction for various reasons including fraud concerns, compliance issues, or internal risk controls.
• If you save a payment method (like a credit or debit card), it may be stored and used as your default method for future transactions. You can update or change this at any time through your account. TrinketVault may also update your stored payment details using data provided by your bank or payment provider.
• You may only use payment methods you are authorized to use. By adding a payment method, you give us permission to charge it for any activity on your account, including chargebacks or refunds issued in error.
• Refunds for canceled orders, returns, or claims will be processed by TrinketVault, provided we handled the original payment. Timing of refunds depends on third-party systems, like banks or card networks.

You are responsible for complying with all relevant laws and third-party terms (such as those from your card issuer or payment service provider). TrinketVault is not liable for any fees or issues caused by those third parties—such as international transaction fees, conversion charges, or account restrictions.

15. No Guarantees; Limits on Liability

We aim to keep TrinketVault reliable, safe, and running smoothly—but we can’t promise uninterrupted access or flawless functionality. Delays or disruptions may occur due to circumstances outside of our control.

YOU USE OUR SERVICES AT YOUR OWN RISK. THEY ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY GUARANTEES OR WARRANTIES—EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE FULLEST EXTENT PERMITTED BY LAW, TRINKETVAULT—INCLUDING OUR PARENT COMPANY, AFFILIATES, SUBSIDIARIES, AND THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, AND AGENTS—WILL NOT BE HELD RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. THIS INCLUDES (BUT IS NOT LIMITED TO) LOST PROFITS, REPUTATION DAMAGE, BUSINESS INTERRUPTION, LOSS OF DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF WE’VE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This limitation of liability also applies to any issues that arise from:

• The content you submit via our Services
• Your use of or inability to use our Services
• Pricing, shipping, or listing guidance provided by us
• Delays, outages, or service interruptions
• Malware or harmful software accessed through our platform
• Bugs, technical errors, or data issues
• Any damage to your devices resulting from use of our Services
• The actions, content, or omissions of third parties, including other users
• Account suspensions or enforcement actions
• Search result rankings or listing visibility
• Any necessary changes to your business model, content, or behavior due to updates in our terms or policies

In some jurisdictions, limitations on implied warranties or liability exclusions are not allowed, so some of the above may not apply to you.

16. Disputes Between Users

If you find yourself in a conflict with another user, you agree to release TrinketVault, along with our parent company, subsidiaries, affiliates, officers, directors, employees, and agents, from all claims and damages—both known and unknown—that arise from or relate to that dispute.

By agreeing with this release, you also waive any legal protections (statutory or otherwise) that might limit the scope of this release to only those claims you already know about when entering into this agreement.

17. Your Responsibility to Indemnify

You agree to defend, indemnify, and hold TrinketVault—along with our affiliates, subsidiaries, and all of our respective employees, directors, officers, and agents—harmless from any third-party claims, demands, losses, or expenses (including reasonable attorney fees) resulting from:

• Your breach of this User Agreement
• Your misuse of our Services
• Your violation of any applicable law or third-party rights

18. Legal Disputes

• PLEASE REVIEW THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND HOW CLAIMS BETWEEN YOU AND TRINKETVAULT WILL BE RESOLVED.
• For this section, “related third parties” refers to each party’s affiliates, subsidiaries, parent companies, past and future business successors or assigns, and their respective employees and agents.
• If you have any dispute or claim—past, present, or future—with TrinketVault or any related third parties that stems from your use of our Services, this User Agreement, any previous version of it, or any products or services accessed through our platform, the following terms apply.

1. Governing Law

• Unless otherwise stated and except where preempted by federal law, the laws of the State of Kansas will govern all claims or disputes between you and TrinketVault. This applies regardless of where you reside or access the platform and excludes any principles related to conflicts of law.

1. Arbitration Agreement

• You and TrinketVault agree that any dispute or claim—past or future—arising out of this User Agreement, your use of our platform, or any products or services sold or advertised through our Services will be resolved exclusively through binding arbitration, not through court proceedings, except where exemptions apply.
• This agreement to arbitrate is governed by the Federal Arbitration Act (FAA) and, where not in conflict with the FAA, by Kansas state law.

19. General Terms

• If any part of this User Agreement is found to be invalid, illegal, or unenforceable, that part will be removed, but the rest of the agreement remains fully effective.
• TrinketVault may transfer or assign this User Agreement to another party at its discretion. In that case, we’ll post a notice on our site at TrinketVault.com.
• Headings are included for convenience only and do not affect how any section should be interpreted.
• If we don’t take action on a breach of this Agreement, it doesn’t mean we waive our right to act on future or similar violations.
• We reserve the right to change, modify, or update this User Agreement at any time by posting revised terms on TrinketVault.com. When we do, we’ll provide 30 days’ notice and also notify you by email. Continued use of our Services after that time means you accept the updated terms. We may also request that you confirm acceptance electronically.
• TrinketVault may terminate this agreement—or your access to our Services—at any time, for any reason, by giving notice.
• We may also update or revise individual policies or terms across our Services at our discretion. Such updates take effect when posted.
• If you’re using or creating an account on behalf of a business, you confirm that you have the authority to bind that business to this Agreement. That account belongs to the business, not you individually.
• Nothing in this Agreement creates a legal partnership, employment relationship, franchise, or agency between you and TrinketVault.
• This User Agreement, along with all policies and terms posted on our Services, constitutes the full and final agreement between you and TrinketVault. It overrides any previous understandings, agreements, or communications between the parties.
• The following sections will continue to apply even after your account is closed or this agreement is terminated:
  Fees and Taxes, Content, Holds and Restricted Funds, Additional Terms, Payment Services, Disclaimer of Warranties; Limitation of Liability; Release, Indemnity, Legal Disputes, and